Most shipping is handled by the United States Postal Service. Occasionally, however, we will be shipping your items to you directly from Cherokee Uniforms, a division of Strategic Partners, Inc. On those occasions your package may be delivered by UPS . There will be no adjustments to the amount charged for shipping .
Rates are automatically calculated at checkout. The rates are based on the total weight of the items ordered plus packaging and the distance that the package must travel. A charge of $0.55 for delivery confirmation and a handling charge of $1.50 is added to each order. We have added a module that connects us to the USPS. This ensures a more accurate determination of shipping fees. International shipping is handled exclusively by the USPS.We offer refunds or exchanges for defective or incorrect merchandise . Refunds or exchanges are given if the product has not been worn, and is still in the manufacturers package with tags and labels intact. Customers have 15 business days from the date of receiving defective or incorrect merchandise to request an exchange or refund. Please include your receipt with your return. Returns must be preapproved. We accept no responsibility for packages returned without preauthorization. Returns are not accepted if postage has not been prepaid. For return authorization send email to customerservice@uniforms-scrubs-etc.com.We will issue a credit for the shipping cost of returning defective or incorrect merchandise to us. No additional shipping fees will be charged for the exchange of defective or incorrect merchandise.Please see the sizing chart before placing your order. Cherokee's sizing is generous! Size exchanges must be preapproved. Size exchanges will be made only if the product is still in the manufacturers package with tags and labels intact and has not been worn. Customers have 7 business days from the date of receiving the merchandise to request a size exchange. Additional fees will be charged for exchange shipping You will also be charged a 20% restocking fee. Please include your receipt with your return. Returns for size exchange will be returned to customer at customer's expense if found to be unacceptable for resale.Medical instruments should be returned to the manufacturer. Follow instructions on or in the package.
